Client Description

Dexcom, Inc. is a company that develops, manufactures, and distributes continuous glucose monitoring systems (CGM) for diabetes management. As a leader of diabetes care technology, this organization operates internationally with headquarters in San Diego, California, United States. The driving force behind the new intranet project was the need for improved employee communication that connected all employees across the globe.

Dexcom Intranet Case Study

 

INDUSTRY: Medical Devices

MARKET: Worldwide

SIZE: 2,000 Employees

Need/Challenge

Dexcom is a rapidly growing company that recently opened new offices outside the US with numerous remote employees. With all that combined, they had a critical need to improve both employee communications and employee productivity to foster rapid growth.

Overview

Dexcom partnered with Klarinet Solutions, Valo Partner of the Year for 2017, to implement the ready-to-go intranet solution. Dexcom sought out a local partner to deliver the Valo Intranet because of the quick turnaround required for the engagement. Klarinet has a long track record of successful intranet implementation with world-class customer satisfaction ratings.

Solutions/Outcomes

Klarinet delivered Valo, a turn-key intranet solution that allows for a unified messaging channel between employee communications and all employees, regardless of their location or device. Klarinet provided a simple and well-structured engagement that positioned Dexcom to go-live on the new intranet within 30 days of the kick-off call. Since Dexcom’s headquarters are in San Diego, it was easy for Klarinet to setup requirements gathering workshops on-site with the client. This process streamlined the engagement and helped accelerate the process, while at the same time providing key stakeholders with training on the intranet solution.

Dexcom, with assistance from Klarinet, gathered employee user experience metrics both before and after launching the new intranet.

Benefits

  • Dexcom received a great response from employees.
  • 25% reduction to complete everyday tasks on the new intranet
  • 23% reduction in the number of clicks to complete the employee task
  • 305% overall improvement in employee satisfaction.
  • Significant with easy-to-follow layout and design
  • Documents and Tutorial easy to find
  • Intranet works on mobile devices
  • Employees can quickly access their other Office 365 apps on mobile devices

Customer Testimonial

“It’s was so refreshing to have a project engagement be so simple, so structured, and insightful. Klarinet Solutions delivered a well-organized and structured plan from day 1 of the project. Klarinet Solutions engaged our Dexcom Marketing and Employee Communications Teams and walked them through the information architecture planning, Valo branding options, and delivered a clear delivery plan. Klarinet Solutions even provided our Dexcom Intranet Project Team a Valo Workspace to use during the project to organize the project deliverables. The Dexcom team loved this part of the project because it demonstrated the value of Valo during the implementation. Klarinet Solutions made the entire Valo Intranet implementation convenient for our internal Dexcom teams. Valo Intranet and their certified partner, Klarinet Solutions, were the key to a quick return-on-investment for Dexcom.”

“Klarinet Solutions made the entire Valo Intranet implementation convenient for our internal Dexcom teams. Valo Intranet and their certified partner, Klarinet Solutions, were the key to a quick return-on-investment for Dexcom.”

“Employees now have any time and any device access to all their work resources from the intranet. It’s just easy and simple and that’s what resonates with our employees.”

– Chad Johnston, Sr. SharePoint Administrator at Dexcom

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