As one of Klarinet’s first Valo clients, we proudly present JAMS as our first Valo Classic to Modern case study. JAMS is a well-known organization in the Alternative Dispute Resolution industry. Founded in 1979, JAMS is the world’s largest private alternative dispute resolution (ADR) provider. Their panel includes more than 400 retired state and federal court judges and attorneys with proven track records and extensive practice area and industry expertise. JAMS clients are supported by more than 800 associates who oversee an average of 18,000 cases annually, ranging from two-party personal injury mediations to complex, multi-party, multimillion-dollar arbitrations in the United States and other jurisdictions worldwide.
Valo Classic to Modern
INDUSTRY: Alternative Dispute Resolution (ADR)
MARKET: USA, UK
SIZE: 750+ Employees
For the past several years, JAMS IT and Internal Communications teams have been satisfied with their SharePoint Classic Valo Intranet, which Klarinet delivered in 2017. However, recently JAMS expressed an interest in the modern SharePoint capabilities. They had two primary objectives: (1) to find a more engaging way to display Company News to their team; and (2) to provide an intranet that is more employee-focused.
The initial modern SharePoint discussion revolved around streamlining the content authoring experience as well as improving the visual aesthetic of corporate news. Klarinet explained the many benefits of switching to Modern. Some of these modern features include:
1. Streamlined SharePoint Content Creation – Valo Modern provides a guided content creation experience, not just for News and Events but also Pages, Polls, and Important Messages, and much more.
2. Employee Spotlight – The ability to highlight employees using a customized Power App, which showcases employees for their cooperation, effort, and resilience on the Intranet home page.
3. People Finder – An employee search on the home page, which allows a user to quickly find colleagues. The Valo People Directory provides advanced search capabilities allowing users to find colleagues based on job title, office location, department, and other relevant information.
As a very culture-driven organization, executive leadership wanted to find more ways to engage with their team, recognize their efforts, and bring all employees together. After reviewing the advanced intranet capabilities and supplying an overview of Valo Modern Intranet, JAMS executives decided to embark on the journey to modernize their digital workplace. The Klarinet team conducted an onsite requirement gathering workshop to learn exactly what their vision was for the new intranet. From the workshop, Klarinet was able to gather the information required to bring their vision to life by designing a new modern intranet and information architecture leveraging the Valo deployment toolset. Klarinet also worked closely with their Internal Communication and IT to develop some Power Apps , which boost employee engagement. These include apps such as People Directory, Employee Spotlight, and Employee Anniversary. The Klarinet team also provided site administrator and content author training to empower JAMS IT and Internal Communications on how to best use the Valo features and tools. Klarinet provides ongoing managed services consisting of world-class 24/7 expert support for Microsoft Office 365 and SharePoint, content migration services, and Velocity site metrics.
After project delivery, JAMmer Hub is indeed the hub of their modern digital workplace. They have seen a 200% increase in page views and visits in the first month post-go-live. JAMS associates are able to easily access corporate news, information, and tools in a creative and engaging way. The JAMS IT and Internal Communications team provided a delivered platform that unifies corporate culture, increases productivity and teamwork across the organization.
“Klarinet was very flexible and responded quickly with realistic options. We received much feedback from associates indicating the new JAMmer Hub is so modern, clean, and easy to use. We had COVID-19 unexpectedly hit, creating a bit of chaos in the world, but were impressed that went live on time, even with a staff change.
Digital Workplace expert, M. Willard, Klarinet Consultant was just simply amazing, so smart and easy to work with. This SharePoint upgrade had such a significant and positive impact throughout the company.”
– Angela Chen, Business Analyst at JAMS
Is Your Digital Workplace Roadmap Falling Short?
The process of creating a successful modern intranet can quickly turn chaotic and fail without the right system integration strategy, expert guidance, and support. Is your current digital workplace robust and agile enough to support your workforce? If not, let us guide you in the right direction. Klarinet Solutions is here to help organizations overcome these hurdles of doubt, experience, and uncertainty when it comes to establishing a useful intranet.
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